Privacy Policy

Purpose
This policy explains how FlexCare Assist collects, uses, stores, and protects personal information. We comply with the Privacy Act 1988 and the Australian Privacy Principles.

Scope
This policy applies to anyone who contacts FlexCare Assist, uses our website, submits a form or shares personal information with us.

Our Commitment
We respect your privacy. We only collect information necessary to respond to enquiries and provide safe, person-focused support. We protect your information and handle it with care and transparency.

Information we collect
We may collect personal details such as:

• Name

• Phone number

• Email address

• Any information you provide in your enquiry

• Basic website analytics to understand how people use our site
  
  

How we collect information
We collect information when you:

• Contact us directly

• Submit a form

• Email us
  

You can choose not to provide certain details, but this may limit our ability to respond.

Why we use your information
We use your information to:

• Respond to enquiries

• Provide updates

• Schedule communication

• Improve our services

• Maintain necessary records
  
  

We only use information for the purpose it was collected.

Disclosure of information
We do not share your information unless:

• You have given permission

• It is required by law

• It is needed to respond to a safety concern
  
  

We do not sell or trade your information.

Storage and security
We store information securely using password-protected systems and take reasonable steps to protect it from loss, misuse, or unauthorised access.
We keep information only as long as needed and then securely delete it.

Access and correction
You can request access to the information we hold about you or ask for corrections. Contact us, and we will respond within a reasonable timeframe.

Complaints
If you have concerns about how your information is handled, contact us. We will review your concern and respond promptly.

If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC).

Updates to this policy
We update this policy when our practices change. The latest version is always available on our website.

Contact
Email: hello@flexcareassist.com.au
Phone: 0494 579 355
ABN: 49 331 802 840

Last updated: 29 December 2025